Quality Assurance

Quality Management System

CPE Tree Services is dedicated to quality and continuous process improvement for both customers and its employees. It is our policy to achieve total customer satisfaction by delivering a level of service, through established procedures and commitment, which will exceed expectations.

CPE Tree Services recognises that quality is a companywide responsibility.  We achieve organisational excellence and quality awareness through innovative process improvements, training our people, offering competitive rates, true value for money to our clients and developing customer and employee satisfaction programs.  Our organisation strives for continual improvement to ensure that its operations and clients are always receiving a high level of service.

Materials and services used by CPE Tree Services are to be purchased from approved suppliers only, to ensure that the end product satisfies the client’s requirements.

We also aim to ensure that our business continues to be a valued service for our customers resulting in quality products.  To this end, we  look  to improve the services we use in cooperation with our suppliers and subcontractors.

CPE Tree Services ensures that it complies with legislation, regulations and codes of practice as set out by the government and associated bodies. It maintains the effectiveness of the Quality Management System in accordance with ISO 9001: 2015 Quality Management Systems.

OH&S Management System

CPE Tree Services recognises its moral and legal responsibility to provide a safe and healthy work environment for employees, contractors, customers and visitors. This commitment extends to ensuring that the organisation's operations do not place the local community at risk of injury, illness or property damage.

CPE Tree Services commits to continuous improvement in OHS management in order to eliminate workplace injury and illness.

Objectives

CPE Tree Services will:

• Provide safe equipment and systems of work;
• Provide written procedures and instructions to ensure safe systems of work;
• Ensure compliance with legislative requirements, current industry standards and the requirements of ISO 45001:2018 Occupational Health and Safety Management Systems;
• Provide information, instruction, training and supervision to employees, contractors, visitors and customers to ensure their safety;
• Provide support and assistance to employees;
• Continually improve its OHS systems materials and performance through predetermined targets and objectives.

Environmental Management System

At all levels of our operation, CPE Tree Services plan and conduct their activities with a view to protecting and conserving the natural environment and employee health. We do this by complying with legal requirements, the Environmental Management System and meeting community expectations.

CPE Tree Services is committed to providing for its employees and the wider community, a level of environmental awareness, management and control, that  is in line with the community expectations and standards.

CPE Tree Services commits to establishing and reviewing measureable objectives and targets at relevant functions and levels on a quarterly basis, in accordance with the annual Environmental Management Plan and the requirements of ISO 14001: 2015 Environmental Management Systems.

We are committed to continual improvement and the prevention of pollution and to comply with applicable legal requirements and all other relevant requirements.